Frequently asked questions

What is your cancellation policy?

You can cancel your appointment without charge up to 3 hours before the scheduled time. Cancellations made within 3 hours of the appointment will incur the following fees: $25 (1st occurrence), $50 (2nd occurrence), and $100 (3rd occurrence). A third late cancellation may result in discharge from the clinic.

How do I book an appointment?

New Patients: Click here to book an intake appointment. After scheduling, you'll receive an email with new patient paperwork to complete to confirm your appointment. You will then receive a Zoom link for your appointment.

Returning Patients: Log in to the patient portal and select "BOOK" in the upper right corner to schedule a follow-up appointment.

What if I'm running late or am a no-show?

Your appointment time will be held for 5 minutes. After that, it will be considered a no-show and subject to the late cancellation fees described above.

Does the initial appointment guarantee I will be accepted as a patient?

Not always. After the initial evaluation, we may determine that an in-person clinic or a higher level of care would be more appropriate. If we are not a good fit, I will provide referrals to other clinics.

What insurance do you accept?

I currently accept Cigna (Evernorth) and UHC (Optum). I am working on finalizing with BCBS and TriWest; please check back for updates.

What is the cost for private pay?

Intake evaluations are $300, and follow-up visits are $150. I can provide an itemized receipt (superbill) for you to submit to your insurance for out-of-network reimbursement, if applicable.

Do you offer crisis services?

No. Services are available only during normal business hours, with a planned 4-business-hour turnaround for patient requests. As a telemedicine-only practice, I cannot treat patients requiring higher acuity care (e.g., schizophrenia, bipolar disorder, personality disorders, substance abuse, eating disorders, polypharmacy, active suicidal ideation, or recent inpatient hospitalizations) and do not offer crisis support. Patients needing these services should seek appropriate higher levels of care (e.g., in-person clinics, IOP, emergency department, 911/988).

What is your medication policy?

If receiving medication from our clinic, you are expected to review the pharmacy printout and the electronic medication summary provided. Please also keep your primary care physician (PCP) updated on any medication changes and maintain yearly PCP visits.

I generally do not prescribe high-risk medications requiring lab monitoring, with some exceptions for stable, pre-existing prescriptions. Controlled substances are also generally not prescribed, with exceptions for stimulant prescriptions for ADHD, which require additional coordination with your PCP.

Do you offer ADHD testing and evaluations?

Yes. As there is no single test for ADHD, I utilize a comprehensive evaluation process. This includes self and collateral evaluations (such as evaluations from family members or teachers), interview questions, and a 3rd party FDA-cleared home ADHD test (more info here). This thorough approach allows for a more accurate and personalized diagnosis. Note that there is an additional fee of $150 for the testing portion.

Do you only offer telemedicine services?

Yes. All appointments are conducted via our HIPAA-compliant telemedicine platform. This allows you to connect from anywhere with a stable internet connection and private space, eliminating concerns about illness or commute times.

Is the service only for Colorado residents?

Yes. You must be a Colorado resident and physically located within the state during all video visits per current regulations.

How can I contact the clinic?

For general inquiries, scheduling consultations, or non-urgent requests, you can use the contact form on the main page or email to info@mountainmh.com, secure messaging through the patient portal (for current patients, link at the top right of the page), or by phone/text (for current patients).

Note that that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties