Frequently asked questions

What is your cancellation policy?

I allow appointment cancellations without charge up to 3 hours before the scheduled time. Cancellations made within 3 hours of the appointment will incur a fee of $25 for the first occurrence, $50 for the second, and $100 for the third. Please note that a third late cancellation may result in discharge from my practice to ensure that I can provide timely care to all patients.

How do I book an appointment?

New Patients: Click here to book an intake appointment. After scheduling, you'll receive an email with new patient paperwork to complete to confirm your appointment. You will then receive a Zoom link for your appointment.

Returning Patients: Log in to the patient portal and select "BOOK" in the upper right corner to schedule a follow-up appointment.

What if I'm running late or am a no-show?

To ensure quality care for every patient, I hold your appointment time for 5 minutes. If you have not joined the session by that time, it is considered a "no-show" and is subject to the late cancellation fees described above.

Does the initial appointment guarantee I will be accepted as a patient?

Not necessarily. After the initial evaluation, I may determine that an in-person clinic or a higher level of care is more appropriate for your needs. If I determine that my practice is not the right fit for your clinical requirements, I will provide referrals to other providers or clinics.

What insurance do you accept?

I currently accept Aetna, BCBS (including Anthem/Carelon), Cigna (including Evernorth), Kaiser, and UHC (including Optum, UMR).

What is the cost for private pay?

Intake evaluations are $300, and follow-up visits are $150. I can provide an itemized receipt (superbill) for you to submit to your insurance for out-of-network reimbursement, if applicable. Many patients receive partial reimbursement from their insurance providers by using these superbills.

Do you offer crisis services?

No. My services are available only during normal business hours, with a planned 4-business-hour turnaround for patient requests. As a telemedicine-only practice, I do not treat conditions requiring higher acuity care—such as schizophrenia, bipolar disorder, personality disorders, substance abuse, eating disorders, polypharmacy, active suicidal ideation, or recent inpatient hospitalizations. Patients needing these services should seek higher levels of care, such as in-person clinics, Intensive Outpatient Programs (IOP), or emergency services.

Important Note: This practice does not provide crisis intervention. My communication channels, including email and the patient portal, are not monitored outside of business hours. If you are experiencing a mental health emergency, please call 988 or 911 immediately, or go to the nearest emergency room.

What is your medication policy?

I am committed to providing safe, collaborative mental health care. To maintain this focus, I utilize a prescribing policy centered on non-controlled medications. For new patients, I do not initiate treatment or provide ongoing prescriptions for controlled substances. In my experience, patients achieve excellent outcomes and symptom relief through the effective use of non-controlled medications. This policy applies to:

Stimulants: (e.g., Adderall, Vyvanse, Ritalin, Concerta)
Benzodiazepines: (e.g., Xanax, Klonopin, Ativan)
Sedative-Hypnotics: (e.g., Ambien, Lunesta)

I offer expertise in managing a broad range of non-controlled medications and look forward to partnering with you to create a sustainable plan for your mental wellness. If your treatment requires a controlled substance, I will provide referrals to colleagues who specialize in that area of care.

If you receive medication through my practice, I ask that you review the pharmacy printout and the electronic medication summary provided. Additionally, it is important to keep your Primary Care Physician (PCP) updated on any medication changes and maintain yearly in-person visits with your PCP to ensure your overall health is monitored.

Do you offer ADHD testing and evaluations?

Yes. Since there is no single test for ADHD, I utilize a comprehensive evaluation process. This includes self and collateral evaluations from family or teachers, interview questions, and a 3rd party FDA-cleared home ADHD test. This thorough approach ensures an accurate and personalized diagnosis. Please note there is an additional fee of $150 for the testing portion.

Do you only offer telemedicine services?

Yes. All appointments are conducted via a HIPAA-compliant telemedicine platform. This allows you to connect from anywhere with a stable internet connection and private space, eliminating concerns about illness or commute times.

Is the service only for Colorado residents?

Yes. I provide care to patients throughout the entire state of Colorado via a secure video platform. Per current regulations, you must be a Colorado resident and physically located within the state at the time of your video visit.

How can I contact you?

For general inquiries, scheduling consultations, or non-urgent requests, you can use the contact form on the main page or email to info@mountainmh.com, secure messaging through the patient portal (for current patients, link at the top right of the page), or by phone/text (for current patients).

Note that that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties